Brief description: During Christmas, bought an XBOX in Germany, Germany, after receiving the goods and found that the package lacks FIFA17 download code and deferred receipt, so launched after-sales, with the help of the Chinese customer service to help me find the missing parts. Nonsense is forgiven.
First, purchase articleThis story is like this, during the Christmas season just met Dexia XBOX ONE S discount, double handle + FIFA17 tied only 260 euros, in fact, always wanted to buy is PS4 PRO helpless black five did not grab, not how concerned about XBOX, but Looking at Zhang Aunt’s view is almost the lowest price, plus 10 Euro Deco coupons on hand, plus 100 gift cards to send 5 Euros for gift cards, 20% discount on the Bank of China Card, and less than 1,500 Yuan for the last resort (in fact, In the end, less than RMB 1350 is priced in the lower land, which will be said later.) The price is good. Helplessness of the family leader to use the small treasury, but not to use the small treasury, went home to report that he was sent by a colleague. A few days ago, the Central Asian G920 had to do activities before it was 1.2K. Then he went home and reported that his colleagues sent him a G920, and then he “sentâ€. A "Horizon 3", fortunately enough reserves. Don't know when “wonderful milk†waits for a colleague to “send it†when the price is reduced.
Haitao
Microsoft Microsoft Xbox One S 500GB console "FIFA17" with bundled double handle set € 192.44 + € 73.98 including direct mail (¥ 1922) new host, dual handle configuration, start good price ~ Germany Amazon currently priced at 229 euros, choose The direct mail tax rebate is 192.44 euros, the freight is 45.33 euros, the pre-paid tariff is 28.65 euros, and the total is 1922 yuan. It is more cost-effective than the bundle package recommended before. The package presented the FIFA17 game exchange code, so they are concerned about language issues. Dual handle configuration for the same machine. Overlay Credit Cards Haitao activities, real coollook | Value 189 Comments 397 Collection 124 Direct Links View Details 
order information
After placing an order, I saw a piece of news: “The Amazon German workers went on strike before Christmas,†and all the evil capitalists who went out on holiday too often did not understand politics, thinking that they would not affect my product delivery.
It is unclear whether or not it affects my package in the end. However, my package does not have delivery on time...............................
Amazon originally planned to complete delivery on the 4th, and finally received the goods on the 9th.
Because the original plan was to deliver on the 4th, but wait until the 7th, I did not receive it and call to Amazon complained about it, this point to praise Amazon, although it is a single in Dexia, but support for Chinese telephone customer service, although Nowadays, most of us know a few English words. However, it is difficult to communicate in accessible English. Even German does not mention it. At least I can't do it. With Chinese customer service can be no barrier to complaints. And support online application for Amazon active call-back service, if you do not know, you can refer to the following operation, if you understand the relevant operations can be skipped directly: (The default language is English as an example)
1. Log on to Dearama official website;
2, home point HELP 
3. According to your system settings, the webpage will automatically determine that you are a buyer from China. Click "Please click here". 
4, select the relevant question options, click to answer Amazon calls; (email can also be used in Chinese) 
5, enter your own phone and click on Amazon to contact me, basically wait a few seconds after Amazon calls.
The call was a sister paper. I probably complained about why it was still in Amsterdam, when it will be delivered, why it has been delayed for so long, and so on. After complaining on the customer service paper, he said that he would follow up and at the same time if there was a status update, he would communicate with me in time. The phone has just received an Amazon customer service email.
After a few hours or so, Amazon's customer service calls again means roughly that the cancellation of the flight caused a delay in the delivery, and that is why I'm sorry.
After a long wait, I waited until the morning of the 9th finally arrived. What surprised me was the receipt of the product. The Amazon customer contacted me again in the afternoon and volunteered to apply for a refund of my 20 Euro shipping fee, and then received the return mail. There is a balance of 20 Euro on the account.
After reading the information on the Internet, many people said that Amazon could apply for return shipping when it delayed delivery. However, I did not apply for return shipping charges as a compensation, and Amazon took the initiative to refund the money. I really am sorry to have done so. Hahaha (too cheap to sell)
2.2 After-sale problem with missing partsWhen I received the goods, I was unable to turn on the unit at work. I ran home at noon to download the digital version of PES17 I had bought before. When I was ready to install FIFA17, I could not find the download code of FIFA17 in the package. To find customer service sister paper chat, operation ibid. The customer service asked me to provide some photos and the serial number of the machine to them. After a few days, there was no news.
About three days or so, I tried to contact the Amazon customer service directly in Germany. I sent an English e-mail message directly to help them solve the problem. The e-mail was sent back quickly and it was probably meant to let me look Find out if it is hidden there or contact Microsoft Microsoft Customer Service. As for the Microsoft China customer service, all of us understand that the official reply is "We are only responsible for the domestic sales of the host" (we are not wrong with the global joint security, but China is not on the planet)
After I received a mail from Amazon, Amazon, Amazon Customer Service also called to ask if I received a shipping refund of 20 Euros. I also asked about the care related to this shopping experience because of the lack of components. Not a customer service. After I contacted him with a question about the lack of parts in my package and had not received a reply before, the Chinese customer service asked if the missing parts could be purchased in the market. In addition, this customer service found in my order that I contacted Amazon.com and asked if it was their staff who asked me to contact. And so on. Listening to the customer’s slogan seems that the Chinese customer service does not want the user to go directly to Germany. Let's contact them and let them know that they will help me solve this problem. Contact them directly, and then say to me immediately.
Before the next morning, the customer service sister paper that dealt with my missing parts sent me a text message and asked me for some information again. At the same time, I communicated the reasons for the lack of parts.
So it is a long wait, probably about 10 days after receipt of the goods, Amazon Chinese customer service again contact, a male customer service, probably mean "I am sorry to let you wait for so long have not been resolved, in order not to affect the shopping experience So I can go directly to the market to buy a similar product and send the screenshot of the purchased certificate to them. Amazon will help me reimburse all the expenses." Then I'm sorry to wait. I also send an e-mail notice.
Since the weekend just received Logitech's G920 at home to play one day in the horizon 3, get ready to contact them after work, because Deya also sell fiaf17 download code, directly let them send me a download code in De Asia, so I It is too much trouble to buy anything that you want to send pictures to review. By this morning (12 days after receipt of the goods), I received a text message from the sister paper that was used to help me, saying that Microsoft's customer service had already sent the download code to her. Immediately the mail was sent to me.
It took about half an hour to receive the e-mail, and at the same time went to Microsoft official activation successfully. After 13 days, the long after-sales service finally came to an end.
Finally, I waited for work to go home and go.
3.1 About shopping experience
Although the delivery of goods was delayed for five days, and the goods are missing parts, fortunately in the event of a smooth settlement, the Haitao users are most concerned about communicating with the merchants. If they remember correctly, then Germany, the United Kingdom, the United States, and Japan’s Amazon all support Chinese. Customer service, and most of Amazon's direct mail in English can also get a reply, this is almost no difference with the domestic shopping, and the freight return delay compensation problem also really like one.
3.2 About Products
Due to the existence of 20 Euros' return freight, the actual price of goods is less than 1,350 yuan, and the price is really good. Such as Scorpio listing when second-hand sale for Scorpio does not lose. Two used handles each sell 200, the host sells 1000 also earns a FIFA17. As my main play soccer game, the auxiliary car has no love for the suddenness of the sudden process. If the XBOX and PS4 PRO can be a good starting point at the same time I still tend to PS4 PRO, but unfortunately missed.
In addition, please ask about the value of friends, XBOX what cute point of the parent-child game.
The last Spring Festival is coming. I wish you a happy and healthy New Year.
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