Recently, Advanced-television cited a report from the Consumers' Union of the United States titled “TV Telecom Service Ratings†that consumers continue to express their dissatisfaction with television and network providers in 2015, giving poor ratings and overall comparisons. Low satisfaction.
According to the rating report, some of the largest cable companies in the United States (including Comcast, Time Warner, Charter, etc.) are at a low level in terms of their overall satisfaction with television services. The report said that the latest telecom service survey in the research center not only ranks TV, Internet and mobile phone service companies, but also ranks these three converged services.
Only 39% of Internet providers received moderate ratings, while the rest did not reach the medium level. Television service providers have also been hit, with 20 of the 24 TV service providers having the lowest ratings, while the rest only performed slightly better. Similarly, consumers believe that the services of convergent service providers are not in place, and only 5% of converged service providers receive moderate ratings and the rest is even worse.
According to the report, if there is no Mediacom Communications (a cable company that serves more than 500,000 subscribers in the Midwest and Southeastern United States), Time Warner will be ranked in the TV service and convergence service in the consumer survey. The bottom is located behind Comcast.
Consumer reports point out that there are some winners in the industry, even if the term is relative. Among all service providers, Armstrong and WOW (WideOpenWest) performed best. In general, Internet operators that provide fiber services perform better than many cable companies, apparently because these services are faster and more reliable. Among TV service providers, VerizonFiOS, satellite TV companies DirecTV and Dish scored higher.
The survey also asked consumers for the first time when they watched videos and found that consumers had some behavioral changes in their choices while watching TV. One less surprising result is that viewers, especially young people, are far away from cable television. In the survey, 19% of viewers aged 45 and below, 31% of viewers aged 26 to 35 are currently using paid video streaming services (such as Amazon, Netflix) as the main way to watch videos. And 16% of the audience between the ages of 18 and 25 use free online videos as the main source of watching videos.
In total, 33% of respondents claimed that they subscribed to a paid video streaming service, of which Netflix was the most popular, followed by Amazon Prime and HuluPlus. 12% of viewers subscribed to multiple payments. Video streaming service.
The survey also found that user bargaining is useful. 42% said they tried to negotiate a better price with the supplier, 45% claimed that the price of packaged service was reduced to 50 US dollars per month, 30% of people got a new promotion rate, and 26% People receive additional insurance premiums.
In the past few months, many Internet service providers have replaced traditional television networks. In response, some cable companies, satellite TV companies, and telecommunications companies offer cheaper, less-channel TV services.
Traditional cable TV companies, satellite TV companies and telecommunication companies have also begun to increase broadband speeds in many markets. The final report concludes: "In the coming days, look at whether these large cable companies can increase customer satisfaction and try their best to retain customers."
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