Not long ago, sitting two online store Littlewoods and Very online retailer Shop Direct, and the world's leading computer AI Watson IBM research and development carried out cooperation to enable a robot to achieve independent thinking, it can be answered by Whatsapp The customer's problem can even recommend to consumers the products they might like.
Currently, the company is developing a technology that allows customers to talk to the web page Very.co.uk. This technology allows customers to talk as if they are chatting with friends on WhatApp. At the same time, customers can receive various customizations. Information, which will simplify their online shopping.
The shopping robot technology in the online world is developing in full swing. So in a physical store, can consumers also use shopping robots to enhance their shopping experience?
ATR's supermarket shopping robot Robovie II
As early as 2009, ATR from Japan began to develop RobovieII, a supermarket shopping robot. RobovieII can go along with shopping in the frail elderly people and make recommendations. For example, when you wander around the fruit area, it will automatically recommend some of the newly listed fruit, and also push some fruit and vegetable salad with the method. This not only liberates the hands of the elderly but also encourages them to enjoy the pleasure of shopping.
At the end of December 2009, ATR company conducted a brief test of this robot in a certain place in Japan. The elderly who participated in the test were very satisfied. At the time, ATR declared to the outside world that the robot would be used in a supermarket in Kyoto in March of the following year, but Xiao Bian found that since the end of 2009, the robot had disappeared from public view, so it probably did not Put into use on schedule.
Automatic shopping cart wi-GO
As a fully automated shopping cart, wi-GO can follow customers through the supermarket. It has three cameras on its screen, and its 3D scene can and can only identify one person. Wi-GO has a distance sensor on the wheels and base to avoid obstacles. The use of this robot does not require the installation of any identification sensors on the consumer, so it is suitable for use in public places.
The product was developed by an academic project team and they claim that in addition to supermarkets, this technology can also be widely used in hospitals. For example, the system is installed in the patient's drip rack so that the patient does not have to support himself while walking. There is also a drip rack; in addition, it can also transport drugs or sick meals. Of course, this kind of technology can also be applied to the airport luggage - the system is installed in the luggage cart, manoeuvring the luggage cart, so easy!
Hitachi's Humanoid Shopping Robot EMIEW3
Also a Japanese company, Hitachi has been working on the development of shopping robots since 2005. This year, Hitachi introduced a humanoid shopping robot called EMIEW3. Its internal equipped with a remote intelligent processing system, so it can use the camera to track the customer's current location, and automatically provide services when they need help. Customers can also communicate with it to get the information they need. In addition, EMIEW3 also applies a powerful intelligent voice processing technology, which allows it to determine the source of sound based on horizontal and vertical sound analysis, even in noisy environments can also be effectively identified.
What is worth mentioning is that EMIEW3 uses the latest robot interaction technology, so it can exchange information with his robot while answering questions for customers; when the customer decides to purchase, the price and information of the product will be The robot sent to the cashier is convenient for settlement.
Hitachi stated that EMIEW3 is expected to be officially listed in 2018 and is expected to step out of Japan and go global.
Fellow Robots and Lowe's Team Up to Create OSHbot Customer Service Robot
The OSHbot customer service robot was developed by Fellow Robots, a retail robotics company, and Lowe's, a retail giant. These robots know the location of the product, so when the consumer walks into Lowe's physical store, OSHbot can conduct shopping guides by talking to consumers. Currently, 25 languages ​​are set in the OSHbot system, so robots in Lowe's OrchardSupply Hardware retail store can speak to consumers in English and Spanish.
When the consumer walks into the store and says to OSHbot: "I want to buy nails and paint", the robot will tell them that it understands, and then consumers can navigate directly on the screen through OSHbot's own touch screen. Look at the product images and click to select the one they want most. After the selection, OSHbot will tell the customer the amount of inventories and its specific location in the store (such as the number 15 aisle). After the confirmation is complete, the customer can click on a button on the robot, and then the OSHbot robot will lead the consumer to the product placement point.
The entire product shopping process that the robot helps the consumer to complete is fully automated, and the customer simply follows OSHbot (it also has a boot screen on the back). After the customer is brought to the shelf, OSHbot will issue some additional options. For example, when customers buy paint, they usually need a brush. Therefore, OSHbot will provide relevant product information and then take the customer to the shelf where the brush is located. Of course, if the customer does not want to follow the robot, OSHbot will give them a specific location on the map to show the shelves of goods and let them decide whether to walk by themselves.
In November last year, when the OSHbot robot was first released, consumers were very surprised, because for them, this kind of shopping experience is both fresh and interesting.
Collaboration between Wal-Mart and Five Elements: Private Shopping Robots Budgee
The first thing that comes up in Xiao Bian's mind when it comes to visiting the supermarket is to find a shopping cart with a good direction! Yes, even shopping carts with slightly damaged steering wheels can greatly affect the shopping experience. As the world's largest retailer, Wal-Mart firmly seized the pain points of consumers - they intend to use a personal shopping robot to replace the existence of a shopping cart.
At the Bloomberg Technology Conference in June this year, Wendy Roberts, CEO of Five Elements, a robotics company, announced that they are working with Wal-Mart to upgrade supermarket shopping carts. Although the two companies did not disclose too many details of specific cooperation, but from the current products of Five Elements, this cooperation is of great significance.
Five Elements focuses on the development of a private shopping robot called Budgete. It has huge storage space and can follow customers around to help them carry items. In fact, the same technology can also be applied to shopping carts. In this way, consumers not only do not push the shopping cart, but the shopping cart will automatically follow the consumers. This is really good.
The personal shopping robot Budgete can also act as a guide buyer. Consumers only need to show the shopping list to Budgete. It will automatically locate the items on the list, saving time and time.
Inventory of such a variety of shopping robots, Xiaobian most favorite is the small class Budgee! Being able to carry bags, be able to locate products, but also along the way, so loyal smart shopping partners is simply the gospel of the majority of women.
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