IT168 News On October 15th, the start-up meeting of the home-based large-scale smart logistics whole-process service standard jointly organized by the China Standardization Association and the large-scale logistics leading brand, Riyishun, was held in Beijing. This standard covers “warehouse, dry, distribution, installation, The specifications of the "Big Steps" of "Lang, Jian, Xiu, and Visit" are called the "Dragon Eight Steps" standard in the logistics industry.
Vice Chairman and Secretary-General of China Standardization Association Gao Jianzhong, He Dengcai, Vice President of China Federation of Logistics and Purchasing, Yu Zhenchao, Deputy General Manager of Japan-Japan Sun Logistics, and Japan Sunshun Furniture, Gym and Fitness Equipment, Umi Treadmill, etc. Representatives of logistics ecosystem partners attended the event. People in the industry believe that this is a turning point in the development of logistics in China, and the “standardization†era of the logistics industry is about to be fully started.
Home large shopping experience poor logistics service into the shortest
According to statistics released by Bida Consulting in January 2016, clothing, shoes, hats, mobile phones, digital appliances, and lifestyle appliances are the top three categories of online shopping for users. Among women, the number of clothing and shoes and hats that are ranked first is as high as 75.8%. The proportion of third-ranked electrical appliances accounted for only 27.6%; among men, clothing and shoes and hats accounted for 49% of online shopping, while living appliances accounted for only 31.2%.
In fact, the online shopping rate of large items, such as electrical appliances, is low. Besides being affected by the category attributes of high prices and low frequency of consumption, it is also very important that the logistics services provided by large-scale logistics service standards fail to keep up with and the user experience is poor. The influencing factors. For example, in the process of online shopping for large parts, users have to worry about whether logistics can be delivered to their homes, whether they can be sent to the building FormatImgID_1, whether they can help unpacking, whether they can install professionally, and so on. These problems are not always available when shopping online for small items. Need to consider, and because the large-scale logistics industry lacks uniform service standards, these problems are often the most likely to create user complaints. At this time, the domestic large logistics leading brand, Japan, Japan and the United States and logistics to lead the formulation of home large-scale smart logistics service process standards, is to output through the leading, unified service standards, so that users online shopping is no longer due to logistics services and "sad" .
"Dragon eight-step" service standard officially launched to create the best experience for users in the whole process
According to Yu Zhenchao, deputy general manager of Sunsense Logistics, the standard for startup involves the entire process of “warehouse, dry, distribution, installation, support, inspection, repair, and visit†and covers products from warehouse to distribution to return. Eight links, it is called "Dragon eight-step" standard, which is strictly a service standard that Sunshun Logistics currently follows.
Specifically, in the warehousing process, the “Tianlong eight-step†standard stipulates that logistics companies should have intelligent warehouse management capabilities and intelligent management of standardized warehouses; in the trunk line, the target logistics company's trunk resources can cover 99% of the province's urban areas. Remote areas can also be delivered; in the distribution link, logistics companies should have the ability to deliver and deliver homes on a contracted basis; in the installation process, logistics companies should have the ability to send in-house equipment and once in place; Enterprises should have the ability to collect large quantities of reverse logistics at home; in the identification process, logistics companies should have the ability to identify professional residuals and return defective products to the warehouse; in the maintenance process, logistics companies should have the ability to provide professional maintenance services; In the return visit, logistics companies must control complaint processing time within 24 hours to ensure maximum user experience.
It is worth mentioning that in addition to the formulation of the Japan-Sunshine logistics, the relevant standards, industry agencies, etc. are also involved in this standard, in order to maximize the response to the views and interests of all parties to ensure that the standards are more grounded and more practical. The relevant person in charge of Qumei Furniture said at the scene, “In the Internet age, it is very important that everything starts from users. Besides the exquisite creation of product experience and user services, the powerful large-scale logistics system is also the core of supporting the Internet marketing model. Sunshun Logistics Partners is our very strong backing. Exporting the daily service standards of Sunshun Logistics to the standards of the whole industry will ultimately benefit users.â€
Japan, Japan and the United States to promote the logistics industry to promote the leading standard open output
Gao Jianzhong, vice chairman and secretary-general of the China Standardization Association, said that the standard that was launched this time was China's first large-scale logistics service standard and would also be included in the CAS standard. The CAS standards are generally the first to be achieved by industry leaders. The important technical performance indicators are higher than the national or industry standards in the industry. From this point of view, the standard was led by Japan Sunshun Logistics, and it also verified the ability and strength of Sunshun Logistics as the leading brand of China's large logistics.
After 17 years of development and accumulation, Sunshun Logistics has completed the transformation and upgrading of corporate logistics → logistics enterprises → platform companies. It is one of the few large-scale logistics enterprises that can enter the village and send them into one, and has won for two consecutive years. Double 11" Lynx big first single. Currently, there are 100 regional trucks, 90,000 vehicles and 180,000 service troops in the country. According to the needs of users, these resources can quickly deliver goods to 2900 districts across the country through more than 120 trunk lines and more than 3,300 straight lines. County users. It is on the basis of professional capabilities and excellent capabilities that Japan-Japan-Sunshine Logistics can take the lead in designating this standard, exporting the highest level of home-based large-scale logistics to the first large-scale logistics service standard in China.
At the standard start-up meeting, He Dengcai, vice president of the China Federation of Logistics and Purchasing, said that regarding the definition of the standard, I believe that the first is to provide practitioners with a barometer and the second is to provide a reference for user experience. There is a saying that good, third-rate enterprises do products, second-rate companies do culture, first-rate companies do standards, today, Japan, Japan and the logistics led the development of home large-scale smart logistics service process standards, is a first-class enterprise to do The first-class standards have provided the basis for the main body and user experience of the home-based large-scale logistics industry.
The “Made in Germany†formulates 1500 standards each year. These standards become the quality assurance of German products. In accordance with this idea, the company will take the lead in the formulation of Japan-Japan-Sunshine Logistics, which incorporates the opinions of industry associations and partners, and will formally introduce the full-process service standard of home-sized large-scale smart logistics, which fills the gap in China's home-based logistics field. It will become the quality assurance of China's logistics and accelerate the formal entry into the "standardization era" for China's home large-scale logistics industry.