Recently, the State Grid “Party Construction Information Management System Pilot Launching Meeting†was held in Beijing. At the same time, it also announced that Ronglian has been on the line for three months to provide the intelligent robot system and intelligent customer service system tailored to the “National Network Party Building Information Management Platform†and “State Grid Network Universityâ€.
Leverage the robot to get through the smart party to build the "last mile"
Integrating intelligence with traditional party building work and promoting the transformation of party building work wisdom is the need to improve the level of party building work. The intelligent party building empowers the party members' education management service system, which provides a standardized and convenient multi-angle learning scene for party members, so that party members can eliminate the blind spots of knowledge through learning, break the limitations of party members' education time and space, and realize the normalization of party members' study and education. Ronglian introduced "machine learning" technology into the "national network party building information integration management platform", embedded "smart robot" function, using machine deep learning technology, training machine learning ability, perfecting human-computer interaction intelligent application, and building "national network party service" The knowledge base implements intelligent query, push and update of information. Considering the conception of “National Network Party Construction Information Management Platform†and “State Network University†for the application of “Intelligent Robot†on one platform, Ronglian has added learning transfer capability in the system to allow two database information to communicate with each other. , do not interfere with each other. At the same time, the system also records the learning trajectories of different users, intelligently pushes the matching course, realizes the real-time recording of the user's learning progress, and controls the learning effect in the whole process, and opens up the “last mile†of the intelligent construction of the State Grid Party.
Figure: Panorama of the core technology of intelligent robots
Figure: System intelligent design concept: intelligent data analysis, smart portrait, smart recommendation
Figure: Support users to upload knowledge base in batches, customize classification, set robot knowledge accuracy rate up to 98%
Figure: Chinese NLP and semantic understanding accuracy rate is 94.7%, Chinese human-machine dialogue accuracy rate is 88.2%, accurately judge user intention
Figure: Catering to users' expectations, real-time updating of machine learning models through self-learning engines, making robots more stable and intelligent
Add some wisdom to the customer service to benefit the national network "Million Heroes"
The development of science and technology is changing with each passing day, and corporate business training often lags behind job requirements. Traditional work training models generally have contradictions in engineering and use, and it is difficult to adapt to the current new situation. “Network University†has become a self-fulfilling “gas station†for millions of employees of State Grid. By using intelligent robot-assisted teaching, the State Grid has added a learning closed-loop solution to the “custom gas station†by adding an online customer service answering question. In order to meet the high security, high stability and intelligent standards of the “China National Network University†online customer service system, Ronglian has tailored the State Grid intelligent online customer service system. The system is fully soft-designed, allowing the “Network University†to retain the online omni-channel online consultation function while retaining the online consultation session assistance, enabling the customer service to process the session more efficiently. The excellent call stability of the customer service system ensures a clear and high-quality call between the “Network University†customer service staff and employees. 7*24 hours online intelligent robot solves the problem of repeated consultation for “Network Universityâ€. Through the Q&A knowledge base, the robot can learn the relevant questions and answers independently, and can accurately answer 90% of the students' simple consultation. For the fuzzy user problem, the robot can also Problem guidance is given through semantic analysis. At the same time, through the user track playback function, the system predicts the needs of employees in advance, combined with intelligent quality inspection, comprehensively enhances the user service level of “Network Universityâ€, improves work efficiency, and saves a lot of labor costs.
Figure: Smart online customer service function panorama
Figure: Intelligent robot "artificial + smart" works closely to create a seamless fit
Figure: The administrator/agent can check the online customer service quality inspection result through the quality inspection result/agent quality inspection query.
Figure: The system uses load balancing mechanism, real-time backup, core services installed in the Linux operating system is stable, efficient, and prevent viruses. The combined technology of Node.js+Java guarantees high stability, high concurrency and fast response.
Let AI technology better arm communication, apply and serve the enterprise. Ronglian takes advantage of its own advantages, takes communication intelligence as the core, and takes the cloud of large-scale enterprise transformation as the entry point to provide safe and stable intelligent communication cloud service for enterprises. It has played an important role in the operation of the company and has been highly recognized by customers. At present, many top 100 Chinese companies, including Bank of China, PetroChina, China Construction Bank, China Mobile, China FAW, and Ping An, have chosen Ronglian's products and services in the process of intelligent transformation.
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