Editor's note: High-end and exquisite lamps gradually enter the family, but it is difficult to install, difficult to repair, and difficult to maintain but plagued consumers.
The Consumer Protection Law stipulates that the principle of who sells and who is responsible is generally followed by the sale of goods. However, the reporter recently found that in the lighting market in Nanning, there are many after-sales problems, which are difficult to install, difficult to repair, and difficult to maintain, which plague consumers.
Status: Consumers are struggling to install
Not long ago, Ms. Mo, who lives in Jade Garden in Nanning, renovated a new house. At a lighting store on Changhu Road, she bought several high-end wooden lamps at a price of more than 1,500 yuan per trip. As the salesperson said that the installation was not included, Miss Mo had to let the decoration workers install it.
What Miss Mo did not expect was that the decoration workers had trouble in the process of lighting. Open the box, there are a lot of various parts inside, but the schematic is very simple, even the decoration workers can not understand. Helpless, Miss Mo had to call the shop. The store said that it is unable to provide on-site installation services, and if professional installation workers are required, they can provide a contact number. Finally, Miss Mo found the installation worker according to the phone provided by the store. After agreeing to pay the installation fee of 100 yuan, it took a whole morning to install the headlights of the living room.
This complex fixture can only be installed by professional workers. Merchants only sell, but regardless of installation, but also talk about what after-sales service? In the interview, Miss Mo said to reporters angrily.
Interview: Installation, warranty, maintenance is a problem
In the lighting industry in Nanning, what is the general situation of Ms. Mo? In recent days, the reporter visited several lighting markets and found that Nanning lighting after-sales service does have problems such as difficult to install, difficult to repair, and difficult to maintain.
On November 7, the author came to the relatively concentrated section of Nanning People's Road Lighting Store. After several inquiries, the merchants almost all said that they did not install. Most of the lamps here have to be assembled before they can be used. For non-professionals, the difficulty is not questioned and the reason. The boss is blunt: to consider the cost of doing business, if every lamp is to be installed, it takes time and labor. I can't figure it out.
On November 8th, in the shore (International) Lighting City, the reporter asked the sales staff of a lighting store: buy a crystal ceiling lamp package for the living room without the door installation? After the broken, dirty, whether it will be repaired And maintenance? Sales staff said that the store does not include installation. If the luminaire is broken, they can go to the door for repair, but the cost is generated by the customer. Cleaning and maintenance are not covered by the after-sales service. Subsequently, the reporter called several home economic companies in Nanning to inquire about the cleaning business in lighting. Most of the staff replied that the lights were fragile, especially for the cleaning of expensive lighting, and they generally did not accept it.
The future: service is the core competitiveness
In the interview, the author learned that in the field of home appliances, there are laws that require the relevant accessories to maintain a five-year supply period, but this rule does not apply to lamps.
The author interviewed the person in charge of the surname Chen of Guangxi Product Quality Supervision and Inspection Decoration Supervision and Inspection Center. He said that at present, the lighting industry is not very standardized in terms of after-sales service. Although the Consumer Protection Law stipulates that the principle of who sells and who is responsible is generally followed by the sale of goods, the particularity of the fragile lamps makes them different from other home appliances. At present, some merchants in the lighting market in Nanning only sell goods, and do not care about after-sales service. Some merchants change their business locations after operating in a market for a period of time, and even exit the lamps and lanterns. Consumers often cannot contact the merchants, so the after-sales problems of the lamps are more prominent.
Relevant persons of the Nanning Consumers Association pointed out that the current lighting market is fiercely competitive, but the after-sales service is quite lacking, even the minimum service awareness is not normal. This is not normal. With the improvement of the customer's requirements for the after-sales service of the lamps, the service will surely become the key to the future winning market of the lighting industry. She reminded consumers that when purchasing lighting, they should carefully check whether the manufacturer's name, trademark, model, rated voltage, rated power, etc. are complete, and there is no 3C certification mark. In addition, consumers should try to choose products with better after-sales service commitment and higher brand reputation.
The top 10 Olympic venues lighting 10: the most complete introduction of lighting designer Aladdin
Top 10: Aladdin, the engineering company, thinks deeply
Top 10: Lighting exhibitor Aladdin's latest event
1
Stainless Steel Hexagonal Bar,420 Stainless Steel Hexagonal Bar,Stainless Steel Bar Metal Rod,Stainless Steel Bar Top
ShenZhen Haofa Metal Precision Parts Technology Co., Ltd. , https://www.haofametal.com